Self-Service Customer Portal
A self-service portal for your lawn company makes it easy for your customers to connect with you, request service, ask questions, make payments, access upsells and more.
YOUR CUSTOMERS ARE BUSY AND SO ARE YOU. CUSTOMER ASSISTANT® WEBSITES make it easy for your customers to: CONNECT WITH YOU MAKE PAYMENTS SET UP AUTO AND PRE-PAY REQUEST SERVICES ...AND MUCH MORE! CUSTOMERS CAN ACCESS THEIR ACCOUNT INFORMATION AT ANY TIME, ON ANY DEVICE. STREAMLINE YOUR BUSINESS: Cut down on phone calls Eliminate paperwork More on-time payments Improve cross-sells and upsells FULLY INTEGRATED WITH REALGREEN, AND PCI-COMPLIANT, rest assured your business is always WORKING FOR YOU! RealGreen by WorkWave WITH A CUSTOMER ASSISTANT® WEBSITE YOUR OFFICE IS OPEN 24/7. Schedule a demo today!
Top Lawn Care and Landscaping Customer Portal Features
Simplify Customer Engagement
- Access customer portal through smartphones, tablets and desktops
- Modern and intuitive user experience
- Customers can request service orders, changes and cancellations
- Access account documents like records and invoices
- Optional integration with automated email marketing
Make It Easy for Customers to Pay
- Sign up for pre-pay, autopay and installment billing
- Easily add upsells based on condition codes
- Optional integrated tools for Email/SMS payment reminders and upsells
Keep Your Business Open All the Time
- Customer Portal is mobile-friendly (Android and iOS)
- Cut down on phone calls and eliminate paperwork
- Daily syncs with RealGreen for updated account status
- Branch customization and themes available
A Trusted Solution
A huge thing in our business is budget billing, which is, it's installment billing, which is what it's called in SA five. And this has changed the game for us, and I think the industry anyone that's not doing it really needs to look into it. Anyone that's not doing it really needs to look into it.
Top Customers
FAQ
The Customer Portal — known as Customer Assistant® Websites — is a branded online portal where your customers can log in 24/7 to manage their account, request or cancel services, view service history, and make payments, without calling your office.
Yes. The Customer Portal supports one-time payments, autopay enrollment, and prepay sign-up. All payments are PCI compliant. RealGreen customers using the portal have 12% more customers on autopay than those without it.
Yes. Property managers and commercial accounts can toggle between service addresses using a dropdown and view activity per location. Billing can be consolidated so one invoice covers all properties with one payment applied across them. The portal also surfaces service recommendations based on technician condition codes so customers can add services and purchase directly.
Yes. The portal syncs in real time with Service Assistant®. Any customer action — service request, cancellation, payment — is immediately reflected in your CRM so your office team always has the latest data.
Yes. Customers can store cards on file and update them directly in the portal. The system automatically notifies customers when a card is about to expire. Customers can also switch to autopay, view their prepaid balance, and manage billing preferences — all without contacting your office.
Ready to Grow?
Interested in learning how to grow your lawn business and better serve your customers? Check out our resources!
