RealGreen’s automated customer communications make it simple to stay in touch — from auto-generated marketing to essential service notifications.
Lawn and Landscape Customer Communications
Top Customer Communication Features for Lawn
Automate Service Notifications
Landscaping & Lawn Care Service Notifications
Easy Customer Communications
- Automate service and payment notifications by email or text
- Create custom messages based on your specific service
- Filter and create notifications by branch, customer type, programs and services, and flag codes
- Customers can confirm instantly, and confirmations are tracked in RealGreen
- Set it and forget it — keep important messages out of spam folders
Targeted Upsell Campaigns
Lawn Email Marketing to Increase Sales
Boost Your Bottom Line With Targeted Emails and Upselling
- Personalized, targeted upsell emails
- Target prospects with “estimate not sold” status with new services or promotions
- Options for customer pre-pay letters
- Set it and forget it marketing drip campaigns
Seamless Integration
Lawn CRM
Guide Customers to Self-Service Portal
- Access customer information such as flag codes, customer status and services rendered to create targeted lists
- Additional filters pulled from CRM
- Send customers to a self-service portal where they can set up pre-pay, auto-pay and installment billing
- Automate payment and collection reminders
Track & Manage
Email and SMS Notification Tracking
Track and Manage Email and SMS Communications
- Timeline of live stats
- Access scheduler, templates, send report and bounce report
- See calendar view of scheduled emails
A Trusted Solution
"You’d need to purchase four or five different systems to get the same experience as RealGreen. This software gets it done much easier than others where you have to jump around."
Andrew Burkey, Director of Call Center Operations, Experigreen
"The way we can communicate with our customers gives us versatility that competitors don’t have: If customers prefer to receive an email or text message, two days prior to service or the day of, we have all of those abilities built-in within the system."
Richard DeWolf, Director of Business Solutions, Senske Services
"I love that RealGreen was built by someone who had their own lawn care company, so they understand the needs. They cover the whole gamut: customer communication, customer service, sales, operations, inventory. They're an excellent partner."
Grace DiBenedetto, GM, Grass Master Plus
"I was using some cheaper software before finding RealGreen and thinking, 'Okay, this is the real deal.' I've looked at other options, but none of them do everything as well."
Alec McClennan, Founder, Good Nature Organic Lawn Care
Top Customers
We have the solution for you.
FAQ
What customer communication tools does RealGreen include?
RealGreen includes Automated Marketing Assistant® for trigger-based email campaigns, Customer Assistant® Websites for self-service portals, Mobile Live for in-field technician communication, and an integration with Captivated for business SMS — all synced to your CRM.
What is Automated Marketing Assistant®?
Automated Marketing Assistant® (AMA) is RealGreen's built-in email automation tool. After a one-time setup, it sends 50+ pre-built emails automatically based on triggers — including prepay reminders, after-service follow-ups, renewal notices, and referral invitations.
Does RealGreen support two-way customer texting?
Currently, SMS notifications are outbound only — automated texts for pre-service, after-service, payment reminders, and more. Two-way texting is coming with RealGreen's Communication Center update, which will allow full two-way SMS conversations stored in customer accounts. Contact RealGreen for the latest availability timeline.
Does RealGreen send automated after-service notifications?
Yes. Automated Marketing Assistant® sends after-service emails that include details about what was applied, conditions found, and recommended follow-up actions — keeping customers informed without any manual effort from your office team.
How do I set up SMS notifications in RealGreen?
SMS notifications require a 10 DLC registration — a federal compliance process — to enable texting with a dedicated number. Once registered, you configure trigger rules in SA5 — each template can be filtered by branch, service type, customer segment, and flag codes to ensure the right message reaches the right customer. If SMS delivery fails, the system can automatically fall back to email.
Can I customize notification templates per branch or location?
Yes. Each branch can have its own templates with unique branding, reply-to email address, and messaging. You can maintain as many active templates as needed, ensuring every location communicates with its own voice while staying on your company's platform.
Ready to Grow?
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